Refunds & Returns Policy

At fibertribes, we are committed to providing you with the best shopping experience. If you’re not completely satisfied with your purchase, we offer a 30-day return.

Eligibility for Returns

Items must be returned within 30 days of delivery.

Products must be in original condition, unused, and in their original packaging.

How to Initiate a Return

• Contact us at [email protected] with your order number and the reason for the return.
• You will receive confirmation and instructions within 1-2 business days.
• Once approved, ship the item back to 8000 N Virginia St, Reno, NV 89506.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product is defective or incorrect.

We recommend using a trackable shipping service to ensure safe delivery.

Refund Process

After we receive and inspect your return, we will notify you of the refund status.

Approved refunds will be processed within 5-7 business days to your original payment method.

Exchanges

Exchanges are available for defective or incorrect items. Please reach out to us at [email protected] within 7 days of receiving your order.

Non-Returnable Items

• Gift cards
• Sale items (unless defective)

For further assistance, please contact us via email at [email protected] or phone at +84 357703616. Your satisfaction is our top priority!